• Once your booking is made you will receive a booking reference and a copy of the Terms and Conditions, please read these carefully.

• ​If you have not received a confirmation email within the hour, please check your junk mail and call the Waste Hotline on 1800 079 390 to confirm your booking reference. 

• You will receive a reminder email 3 days prior to your booking.

• Place accepted items out neatly on the kerbside the night before the collection date.

• Place accepted items neatly on the kerbside. Do NOT obstruct the footpath, driveways, road or gutters. 

• Place mattresses to the side of the Bulky Waste items as these will be collected at a different time on the collection day by a separate contractor for recycling. Mattresses placed under other items will not be collected. Only 2 mattresses per household.

• Only place items on the kerbside the night before the booked Bulky Waste Collection. 

• Materials must not exceed 3 metres x 1 metre x 1 metre in size unless booking two Bulky Waste Collections which would use both allocated Bulky Waste Collections for any given year. 

• Only items that can be easily lifted by 2 people will be collected.

• Remove doors from fridges and furniture for safety.

• Garden vegetation must not exceed 1 metre in length or 15 centimetres in diameter. Bundle and tie all garden vegetation with natural string or rope. 

• Do not place any unacceptable items on the kerbside as these will not be collected. Fines for Illegal Dumping may apply.

Each property is entitled to 2 collections per year. Each collection is for accepted items of 3 metres x 1 metre x 1 metre in size.

Each property can make two bookings in a year or choose to utilise both entitlements in the one booking. This means, the service can be booked as 2 x 3 cubic metre collections to occur on two occasions throughout the year or 1 x 6 cubic metre collection to occur on one occasion throughout the year.

• Only place accepted items the night before collection, in neat piles, not spilling onto the road.

• Place mattresses to the side of the Bulky Waste items. These will be collected at a different time on the collection day by a separate contractor for recycling. Mattresses placed under other items will not be collected.

• Materials must not exceed 3 metres x 1 metre x 1 metre in size. Unless booking two Bulky Waste Collections which would use both allocated Bulky Waste Collections for any given year.

To cancel or change your booking, you can contact the Waste Hotline on 1800 079 390.

You need to cancel or change at least 48 hours prior to the booking date. If the necessary notice is not provided, your Bulky Waste Collection booking will be forfeited.

One change of date or cancellation of the original booking is permitted. If items are not placed out after this 2nd booking date the booking will be forfeited.

Yes. Please book at least 2 weeks in advance of your requested collection date.

Note - During peak periods, wait times can take up to 8 weeks.

Book a collection well in advance of your moving date. Wait times can exceed 8 weeks during peak periods.

If you are unable to get a booking or have no Bulky Waste Collections available, take the items with you and investigate booking a collection at your new home.

Each property is entitled to 2 x 3 cubic metre collections per year. If both collections have been used for the year, you will need to arrange for the recycling or collection of your items. Some options you can consider are as followed.

• Contact the Bower Reuse & Repair Centre who provide a Reuse, Repair and collection service. Use the online reuse database which provides details of organisations that may be able to accept your items for recycling, reuse or repair.

• Check out Council's Reuse, Repair and Recycle webpage.

• Search for waste and recycling facilities using the Recycling Near You database.

• Ask your local op shop and charities if they can accept your items for resale.

• Try the Recycle Mate app for other options on disposal.

A non-compliance letter will be left if items are placed on the Kerbside that are NOT on the accepted list or are not compliant. Check your booking confirmation email for Terms and Conditions.

This includes untied garden waste or heavy items. These items are noted on the letter. These items must be removed from the Kerbside immediately.

Fines for illegal dumping apply if excess and incorrect materials are not removed from the kerbside within 24 hours.

Council sought community feedback regarding Bulky Waste Collection services in 2020. The community expressed a desire for an on-call booked Bulky Waste Collection to be the predominant service as opposed to the pre-scheduled collection (as was offered by the former Kogarah Council).
 
An online booking system is an improvement to the Bulky Waste Collection service, enabling residents to book a collection service on a date and time that suits them. This is a convenient improvement to services, compared with the pre-scheduled clean up that occurs in the former Kogarah Local Government Area, whereby Council nominated the dates of collection.

• If you live at a property that is rated as a commercial property, you are not entitled to the Bulky Waste Collection. This service is provided for domestic properties only.

• If you are in a Non Rateable property and have commercial waste service you are not entitled to a Bulky Waste Collection. This is provided for domestic waste services only.

• If you are renting a property that is rated as a business or a non-rateable property, speak to your Real Estate Agent or property manager for options to best manage your waste.

• ​If you are the owner and would like to know more about rating categories review the Land Valuations and Rating Categories page.