You will need - six digit Customer Reference Number (listed on your Rates and Charges Notice).
Payment methods
How to pay using Visa / Mastercard / Amex with BPOINT (fee applies)
|
To reduce the risk of fraud, note the following security restrictions (card will error).
Payment not accepted from the following sources:
- Virtual Private Network (VPN) connection.
- Overseas-issued cards.
- Overseas computer / overseas IP address.
|
Surcharges apply - Visa/Mastercard 0.45%, American Express 1.4%.
Pay Rates Online or call 1300 323 269 (Biller Code 34405 and Customer Reference Number).
Other payment methods below
-
How to pay from your online/phone banking with BPAY
Enter Biller Code 34405 and Customer Reference Number.
-
How to Direct Debit - setup/update your automatic payments on due dates (annual/quarterly)
Use this form to setup new or change existing Direct Debit arrangements
- Form must be received by Council at least two weeks before next due date.
- Please ensure you have sufficient funds available by the due date to avoid late payment fees.
Complete Rates Direct Debit Form Online
-
How to pay with EFTPOS, cash or cheque at Council or Australia Post
Visit a
Council Customer Service Centre or at any Australia Post branch.
Note for cheque payments:
-
Bank, company and personal cheques accepted for Rates Notice payments only.
-
Write your payment reference number and name on the back of cheque.
If you are having financial difficulties making your rates payment on time, we can help. For more information, visit
Payment plans and hardship assistance.
Have a rates query? Visit Rates and Requests to see forms and FAQs.
Overpaid / duplicate / wrong rates account payments
Refunds can be provided by Council for overpaid / duplicated rates payments, or for payments made to an incorrect rates account.
Overpayments made to a rates account are automatically applied to future instalments.
Submit by Email
-
Refund fee may be applicable (excludes accounts with pension discount or those where payment for the current financial year has been made in full). Refer current Schedule of Fees and Charges.
-
Refund will be processed within 14 days, plus bank processing time.
-
For payments made into incorrect accounts around property settlement time - Please provide sufficient proof of payment and written confirmation from the purchaser’s solicitor to make sure rate adjustments were not made in the property settlement.
Write to Council at mail@georgesriver.nsw.gov.au.
Late payments
To avoid being charged interest, make sure payment is made before the due date. Daily penalty charges apply to all late payments owing, until paid in full. The longer an amount is unpaid, the more interest will be charged.
As rates are secured against the land, Council is legally unable to reduce or waive the rates. Under the legislation, Council can waive interest or late fees when customers enter into payment arrangements. For more information, visit Payment plans and hardship assistance.
Overdue rates and legal recovery action
Where an account is overdue for a period of time, Council may take legal action to enforce and recover the overdue amount. This will incur additional costs payable by the property owner. Such action may also affect the owner’s credit file.
If you have received a legal notice from Council's debt recovery agent, please contact them directly to discuss your financial situation. If you are facing financial hardship, complete the form on our Payment plans and hardship assistance page. We are unable to remove any additional costs or remove details from your credit file if you do not inform us before this action has commenced.
Thank you for your feedback.